Table of contents:
Article 1. Definitions
Article 2. Identity of the entrepreneur
Article 3. Applicability
Article 4. Contract and conditions for participation in products and services
Article 5. The offer
Article 6. The contract
Article 7. Price and payments
Article 8. Delivery and execution
Article 9. Return
Article 10. Guarantee
Article 11. Complaints and liability
Article 12. Force majeure
Article 13. Privacy policy
Article 14. Applicable law
Article 15. Intellectual property
General terms and conditions of business
These terms and conditions apply to all readings, (live) events, coaching, trainings, online and physical products organized and offered by CLENDA MOEN via the website
www.hd.clendamoen.de . Anyone who purchases products or services from CLENDA MOEN accepts these terms and conditions.
Article 1 – Definitions
- CLENDA MOEN BV, registered in the Chamber of Commerce of the KVK under number 78649463, is located in Oudewater.
- The term “customer” is defined as the counterparty of CLENDA MOEN who has entered into an agreement with it for the purchase of (online) products or services.
- The “Website” is defined as: https://www.clendamoen.com , as well as the CLENDA MOEN Instagram pages and all future CLENDA MOEN websites.
- The “cooling-off period” is the period within which the buyer can exercise his right of withdrawal.
- The “right of withdrawal” means the buyer’s right to withdraw from the distance contract within the cooling-off period.
- The term “return form” means the withdrawal form that the trader makes available to the customer and that the customer can fill in if he wishes to exercise his right of withdrawal.
- ‘Distance contract’ means a contract which, within the framework of a system organised by the trader for the distance sale of products and/or services, uses exclusively one or more means of distance communication up to the conclusion of the contract.
- Products or Services: all (online) products, services and programs offered by CLENDA MOEN.
- The following general terms and conditions of the entrepreneur shall apply as “General Terms and Conditions”.
Article 2 – Identity of the entrepreneur
Clenda Moen BV
Oudewater
KVK number: 78649463
VAT number: NL003359850B09
E-mail address: info@clendamoen.de
Article 3 – Applicability
3.1 These General Terms and Conditions apply to every offer, quotation, order, and delivery of goods by or on behalf of CLENDA MOEN. By using the website (including placing an order), the customer accepts these General Terms and Conditions.
3.2 Deviations from the provisions of these General Terms and Conditions are only permitted if expressly agreed in writing; in this case, the remaining provisions of these General Terms and Conditions remain in full force and effect.
3.3 CLENDA MOEN reserves the right to amend or supplement these Terms and Conditions from time to time. The amended terms and conditions will take effect upon publication on the website.
3.4 If one or more provisions of these General Terms and Conditions are found to be unreasonable in legal proceedings, the remaining provisions shall remain in force and effect.
Article 4 – Agreement and Conditions for Participation in Products and Services
4.1 The website contains texts describing certain effects of using CLENDA MOEN products. The customer expressly acknowledges that these descriptions serve only as informative guidance on the application of these products in a “traditional manner.” The described effects are in no way scientifically based or proven. The customer cannot assert any rights or claims with respect to the described effects or to other information on the website.
4.2 CLENDA MOEN products are not medications. For medical, psychological, or similar recommendations, advice, or treatment, the customer should consult a physician.
4.3 Improper use of the products may endanger the health of the customer and third parties. Products should be used with care. Parents should pay particular attention to children.
4.4 Private individuals, employees and entrepreneurs can participate in the services, trainings, coaching, events and physical products that I offer.
4.5 A contract is automatically concluded upon acceptance of the customer’s order by CLENDA MOEN. CLENDA MOEN reserves the right to reject orders or request additional information. If an order is not accepted, the customer will be informed of this, stating the reason.
4.6 In my services and products, I share the knowledge, experience, and tools I’ve acquired over the years. In addition to the services and/or products, I recommend taking time to integrate them. I can’t guarantee that what works for me will work for you.
4.7 Due to the preparation of (live) readings, retreats, workshops, masterclasses, speaker sessions, and events, you can cancel or reschedule your session free of charge up to 48 hours in advance. Cancellations within 48 hours are only possible in cases of force majeure. In the event of late cancellation or no-show, I am unfortunately forced to charge the full cost of the session.
4.8 If you are unable to attend an (online) training, masterclass, etc., you can cancel free of charge up to one month before the start date (this does not apply to readings or physical products). From one month to two weeks before the start date, you will be charged 50%. Within one week before the start date, you will be charged 100%. Would you like someone else to participate in your place? Contact us at info@clendamoen.de to discuss the options.
4.9 In the event of cancellations due to circumstances on the part of Clenda Moen, each client will receive a ticket for a subsequent session, (online) event, or any other service offered by Clenda Moen. I do not guarantee that appointments will be available at short notice. The average wait time can be up to three months.
Article 5 – The Offer
5.1 If an offer has a limited period of validity or is subject to certain conditions, this will be explicitly stated in the offer.
5.2 The offer is subject to change. CLENDA MOEN reserves the right to change or adapt the offer at any time.
5.3 The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the customer to properly assess the offer. If CLENDA MOEN uses images, these are a true representation of the products and/or services offered.
5.4 All illustrations and specifications in the offer are indicative and cannot give rise to any claim for damages or termination of the contract.
5.5 Crystals, Palo Santo, and dried flowers are natural products. Photos of these products may differ from the actual products. No claims can be asserted if there are discrepancies between the photos and the delivered products, as these are natural products.
5.6 Images of products are a true representation of the products offered. CLENDA MOEN cannot guarantee that the colors depicted exactly match the actual colors of the products.
Article 6 – The Treaty
6.1 Offers or cost estimates are considered an invitation from CLENDA MOEN to the consumer to submit an offer. Acceptance of this invitation by the consumer shall be deemed an offer and shall only lead to the conclusion of a contract if the other conditions of this article are met.
6.2 An offer by the consumer within the meaning of the previous paragraph shall be deemed to have been made if the consumer:
- The order form on the website has been completed and submitted electronically and this order form has been received by CLENDA MOEN.
- For CLENDA MOEN it is clear which product(s) the consumer wants to receive.
6.3 The Consumer and CLENDA MOEN expressly agree that a contract is concluded as soon as an order confirmation has been sent by e-mail to the e-mail address provided by the Consumer.
Article 7 – The price and payments
7.1 For products and services, it will be clearly communicated whether the prices are exclusive of or inclusive of VAT, shipping costs, etc. Prices are stated in euros.
7.2 Payment can be made via IDEAL, credit card, PayPal, Klarna, or SEPA direct debit. For payments by bank transfer, the date of credit to CLENDA MOEN’s bank or checking account is considered the payment date.
7.3 Special offer prices are valid while stocks last.
7.4 Price increases due to government measures, price increases by suppliers or other circumstances beyond the control of CLENDA MOEN may be charged to the consumer by CLENDA MOEN.
7.5 Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the expiry of the cooling-off period referred to in Article 9, paragraph 1. In the case of a service contract, this period begins after the consumer has received confirmation of the contract.
7.6 The consumer is obliged to inform CLENDA MOEN immediately of any inaccuracies in the payment information provided or stated.
7.7 Shipping costs will be charged for orders of products within the Netherlands and Belgium. This also applies to other countries outside the Netherlands and Belgium.
7.8 No claims can be made in the event of incorrect price information.
7.9 Payment can be made in one lump sum or in installments. If you pay the participation fee in installments, your obligation to pay remains even after completion of the program.
7.10 If you are in arrears with payments, I reserve the right to suspend your access to the Academy until you have paid the due installments. Upon payment, access will be reactivated, and you will be able to use the course content again.
Article 8 – Delivery and execution
8.1 The consumer is obliged to always check whether the delivery address provided when placing the order is still current. The delivery address you provide when placing the order and the one that appears in the email confirmation will be considered the delivery address and will be processed accordingly. If you have provided an incorrect delivery address, you can notify us as soon as possible by email to info@clendamoen.com so that the delivery address can be changed. Once the order has been shipped, changing the delivery address is no longer possible. CLENDA MOEN is not responsible for providing an incorrect delivery address and for shipping the order to that incorrect address.
8.2 To resend your order, you must place a completely new order.
8.3 Delivery by CLENDA MOEN will take place when the products are ready for shipment, normally within 1 to 5 business days, but no later than the statutory period of 30 days after the order, unless otherwise stated (CLENDA MOEN cannot be held liable for delays of up to 30 days). Handmade products may have a longer delivery time. This will be indicated for each product on the website. Changes in shipping status will be announced on the website.
8.4 If a product is ordered that is (temporarily) out of stock, CLENDA MOEN will inform the buyer if and when the product will be available again.
8.5 Once the Products to be delivered have been delivered to the specified delivery address (including delivery to a neighbor’s address), the risk shall pass to the Consumer.
8.6 When purchasing one of the online services or products, CLENDA MOEN aims to respond within 72 hours in order to arrange an appointment.
8.7 For programs, online courses, or other services where the consumer has lifetime access, lifetime access applies as long as the company exists. Should CLENDA MOEN cease to exist, the consumer will be offered the option to download content.
Article 9 – Return
9.1 The consumer has the right to withdraw from the contract within 14 calendar days of receiving the order without giving any reason (right of withdrawal). This period begins on the date the consumer receives the complete order. Cancellations can be made by email to info@clendamoen.de . However, you must return the received material.
9.2 There is no right of withdrawal for natural products that may differ from the photos, such as Palo Santo, crystals, pendants, dried flowers.
9.3 There is also no right of withdrawal for personalized guides (both e-book and hardcover), as these are produced according to the consumer’s wishes.
9.4 There is no right of withdrawal for business customers. The right of withdrawal under the Consumer Purchase Act does not apply to purchases made by business customers (including businesses and self-employed individuals). Business purchases are final and cannot be returned or canceled (this also applies to pre-sale products such as the Human Design Academy) unless otherwise agreed with us in writing. Business customers are advised to carefully examine the products and services before ordering and to contact us for further information if necessary.
9.5 To exercise the right of withdrawal, the consumer must:
- Inform the seller in writing of your decision to withdraw from the contract, including three photos of the product (e.g. by email), within 14 calendar days of receiving the order.
- Return the product(s) to CLENDA MOEN, including all supplied accessories, in their original packaging, without undue delay and no later than 14 calendar days after the day on which the consumer notifies CLENDA MOEN of their decision to withdraw from the contract. Returns must be sent to the CLENDA MOEN return address provided on the website.
- During the cooling-off period, handle the product and its packaging with care. The consumer may only unpack or use the product to the extent necessary to assess whether they wish to keep it.
9.6 The direct costs of returning the goods shall be borne by the consumer.
9.7 If the consumer exercises the right of withdrawal in accordance with this article, CLENDA MOEN will refund the amount paid by the consumer. This will take place within 14 calendar days of the return of the product in question, after the returned product has been accepted in its original condition. The refund will be made using the same payment method used by the consumer.
9.8 In case of damage to the product due to improper handling by the consumer, the consumer is responsible for any loss of value of the product.
9.9 Crystals, gemstones, palo santo, and dried flowers are all natural products. Since these are natural products, they are inherently old, and therefore not uncommon, and therefore complaints about these characteristics cannot be accepted as a complaint. Despite sturdy packaging, it is possible for a crystal to be damaged during shipping. Only if an item is delivered completely broken can this be reported by email to info@clendamoen.com .
9.0 If you are dissatisfied with the online training, events, coaching, or support provided by CLENDA MOEN, you must notify me as soon as possible by email. I expect a description of the complaint as detailed as possible so that I can respond and, if the complaint is justified, resolve it. An inadequately described complaint cannot be processed. If your complaint is reported after 14 days, you will not have any further right to consultation.
Article 10 – Guarantee
10.1 CLENDA MOEN guarantees that the items to be delivered meet the usual requirements and standards and are free from any defects.
10.2 If the delivered items do not comply with the warranty, CLENDA MOEN will provide a replacement product or repair it. This warranty does not apply if the defect was caused by improper use or modifications to the product made without advice from CLENDA MOEN.
10.3 Clenda Moen cannot guarantee results. What works for me may not necessarily work for you. The responsibility always lies with the consumer. However, I share my experiences and knowledge with the intention of bringing the consumer closer to themselves, which may also lead to results.
10.4 Dissatisfaction: Money-back guarantee for online courses. CLENDA MOEN fully stands behind the content of her courses. Should the customer nevertheless be dissatisfied, there is a money-back guarantee. The prerequisites are: You have watched all videos, completed the meditations and tasks, and completed the workbook in full. For a refund, we require proof of the above conditions and the completed workbook within 14 days of the start of the course. Please contact us at: info@clendamoen.de .
Article 11 – Complaints and liability
11.1 The consumer is obliged to check the delivered products for completeness immediately upon receipt, but no later than within 7 days.
11.2 Complaints regarding damage, defects, or loss of delivered products must be submitted to the Seller in writing within 7 calendar days of the delivery date. This can be done by email to info@clendamoen.com . If a timely complaint is deemed substantiated, CLENDA MOEN will, at its sole discretion, repair, redeliver, or discontinue delivery of the product in question and issue the Consumer a credit note for (the corresponding portion of) the purchase price.
11.3 The consumer acknowledges that CLENDA MOEN products are natural products and that such natural products may change over time due to natural influences (e.g., discoloration due to sunlight). The consumer also acknowledges that natural products can be fragile and small pieces may break off. Parents should pay particular attention to children, especially with smaller crystals.
11.4 CLENDA MOEN shall not be liable or obligated to pay damages to the consumer or third parties unless CLENDA MOEN is guilty of willful misconduct or gross negligence. Any liability is always expressly limited to (I) the amount corresponding to the invoice value of the product that caused the damage or (II) the amount paid out in the relevant case by the liability insurance(s) taken out, plus the applicable deductible.
11.5 CLENDA MOEN is not liable for consequential damages, operational damages, or other indirect damages. CLENDA MOEN is also not liable for damages (of any kind) resulting from improper or incorrect use of a product, or if the consumer or third parties have made modifications to the product, or if the purchased product has been used for purposes other than those intended.
Article 12 – Force majeure
12.1 If CLENDA MOEN is unable to fulfill its obligations to the consumer due to force majeure, these obligations will be suspended for the duration of the force majeure. CLENDA MOEN shall not be liable for any damages that may be incurred by the consumer. In the event of force majeure, CLENDA MOEN shall have the right, at its sole discretion, to suspend the execution of the customer’s order or to terminate the contract in writing without judicial intervention, without CLENDA MOEN being obliged to pay compensation, unless this would be unacceptable under the circumstances according to fair standards.
12.2 Force majeure is defined as any circumstance beyond CLENDA MOEN’s control that prevents the fulfillment of its obligations to the consumer (in whole or in part). This includes, but is not limited to: war, terrorism, power outages, fires, strikes, changes in government policy (e.g., illness), transport problems, website disruptions, non-delivery or late delivery by CLENDA MOEN suppliers or other third parties, and the lack of necessary permits.
12.3 If the force majeure situation lasts longer than 30 calendar days (this applies only to physical products), either party has the right to terminate the contract in writing, in whole or in part.